Privacy policy

Goldwork (“Goldwork,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit goldwork.ai, contact us, schedule a consultation, or work with us.

This Privacy Policy applies to information collected through our website and during ordinary business communications. Additional confidentiality, data-handling, or security terms may apply to client engagements under a separate written agreement.

1. Information We Collect

Information you provide directly

We may collect information you voluntarily provide, including:

• Your name, email address, phone number, company name, and job title.
• Information submitted through a contact form.
• Information provided when scheduling a meeting or consultation.
• Emails, messages, meeting notes, and other communications with us.
• Information needed to prepare proposals, agreements, invoices, or project documentation.
• Business documents, spreadsheets, recordings, transcripts, customer information, workflow information, and other materials that a client chooses to provide during an engagement.

Please do not submit Social Security numbers, payment-card details, medical records, protected health information, account passwords, or other highly sensitive information through the website contact form.

If an engagement may involve regulated or especially sensitive information, we will address the applicable privacy, security, and contractual requirements before receiving or processing that information.

Information collected automatically

When you visit the website, our website host and related service providers may automatically collect limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and actions taken on the website.
• Referring website.
• Approximate geographic region based on an Internet Protocol address.
• Dates, times, and duration of visits.
• Information contained in standard server and security logs.

The website may use cookies or similar technologies that are necessary for operation, security, performance, or basic analytics.

2. How We Use Information

We may use information to:

• Respond to questions and consultation requests.
• Schedule and conduct meetings.
• Evaluate whether our services are a good fit for a business.
• Prepare proposals, recommendations, opportunity assessments, and project plans.
• Provide consulting, implementation, training, and support services.
• Build, test, document, and maintain client-authorized AI workflows.
• Communicate about an inquiry, project, or business relationship.
• Operate, maintain, secure, and improve the website and our services.
• Maintain business, tax, accounting, and legal records.
• Prevent fraud, abuse, security incidents, or unlawful activity.
• Comply with applicable laws and enforce our agreements.

We may send communications related to your inquiry or business relationship. You may ask us to stop sending promotional communications at any time.

3. AI Platforms and Client Information

Goldwork provides AI consulting and implementation services. When authorized by a client, we may use third-party artificial intelligence, automation, cloud-storage, transcription, collaboration, or productivity platforms to process information for the purpose of delivering the requested services.

Depending on the engagement, this may include processing business documents, written communications, spreadsheets, meeting recordings, transcripts, workflow instructions, or other information selected by the client.

We use these tools only for legitimate business purposes connected to the applicable engagement. We select service providers based in part on their available privacy, security, data-control, and contractual terms, and we use available settings intended to limit the use of client information for unrelated purposes.

Goldwork does not use client confidential information to train a proprietary Goldwork artificial intelligence model. We also do not use one client’s confidential information to provide services to another client.

The specific platforms, data controls, retention settings, and human-review requirements used for a project may be addressed in the applicable proposal, statement of work, data-handling plan, or other written agreement.

Clients are responsible for confirming that they have the right to provide information to Goldwork and to authorize its use for the agreed project.

4. How We Disclose Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising or targeted advertising.

We may disclose information in the following limited circumstances:

Service providers

Information may be processed by companies that help us operate our website and business or deliver services. These may include providers of:

• Website hosting and security.
• Email and business communications.
• Scheduling and contact forms.
• Cloud storage and document collaboration.
• Artificial intelligence and automation tools.
• Transcription and meeting-recording tools.
• Accounting, invoicing, and business administration.
• Professional legal, tax, insurance, or security services.

These providers receive information only as reasonably necessary to perform their services or fulfill the applicable client engagement, subject to their contractual terms and privacy obligations.

Legal and safety reasons

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process.
• Protect the rights, safety, security, or property of Goldwork, our clients, or others.
• Investigate suspected fraud, abuse, security incidents, or unlawful conduct.
• Establish, exercise, or defend a legal claim.

Business changes

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any recipient would remain responsible for handling personal information consistently with applicable law and the commitments made in this Privacy Policy.

With your direction or consent

We may disclose information when you direct us to do so or provide your consent.

5. Cookies and Online Tracking

The website may use essential cookies and similar technologies to operate securely and remember basic website functions.

Third-party features, such as an embedded scheduling tool, video player, or analytics service, may set their own cookies or collect technical information when you interact with them. Their handling of information is governed by their own privacy policies.

Goldwork does not use website visitor information for targeted advertising and does not permit advertisers to build advertising profiles through the website.

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, the website may not respond differently when a Do Not Track signal is received. Because Goldwork does not sell personal information or use it for targeted advertising, such a signal generally does not change our practices. We will honor legally required browser-based privacy preference signals when applicable.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Respond to an inquiry.
• Maintain an active business relationship.
• Complete and support a client engagement.
• Maintain appropriate project, financial, tax, insurance, and legal records.
• Resolve disputes and enforce agreements.
• Meet legal, regulatory, security, or contractual requirements.

Retention periods may vary based on the type of information and the nature of the engagement.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it. Information may remain temporarily in routine backups or archival systems until those systems are overwritten or retired.

Clients may request project-specific deletion or return of their information, subject to applicable legal, contractual, backup, and recordkeeping requirements.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, password protection, multi-factor authentication, encryption provided by our technology platforms, limited data access, and reasonable vendor-selection practices.

No website, transmission method, storage platform, or security system can be guaranteed to be completely secure. You should use care when deciding what information to send through email, website forms, or other electronic systems.

8. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request that we:

• Confirm whether we maintain personal information about you.
• Provide access to certain personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Explain how information has been used or disclosed.
• Stop sending promotional communications.
• Restrict or object to certain processing.

Even when a particular privacy law does not legally require us to provide a requested right, we will make reasonable efforts to address legitimate privacy requests.

We may need to verify your identity before completing a request. We may also retain information when permitted or required for legal, contractual, security, accounting, or recordkeeping purposes.

Goldwork will not discriminate against anyone for making a legitimate privacy request.

To submit a request, email hello@goldwork.ai with the subject line “Privacy Request.”

9. Children’s Privacy

The website and our services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has provided personal information to us, contact us at hello@goldwork.ai so that we can review and, where appropriate, delete it.

10. Third-Party Websites and Services

The website may contain links to third-party websites or may include tools operated by third parties. Goldwork does not control and is not responsible for the privacy, security, or content practices of those third parties.

You should review the privacy policies of external websites and services before providing information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology providers, or legal obligations change.

When we make changes, we will post the updated policy on this page and revise the “Last updated” date. Material changes may also be communicated through another reasonable method when appropriate.

Your continued use of the website after an updated policy is posted is subject to the revised policy.

12. Contact Us

For questions, concerns, or privacy requests, contact:

Goldwork
Email: hello@goldwork.ai
Website: goldwork.ai